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IT Services

Ground Wire IT support services have been specifically designed for SMEs and corporate businesses and deliver a high-quality and cost-effective solution that can meet all your support needs. We have developed a comprehensive portfolio of support services that is flexible enough to meet any requirement.

Our IT support Plans are from usual Break / Fix to managed service to chose from. Our repair prices are surprisingly affordable and we always call you with a quote to repair once an inspection has been made.

100% guaranteed repairs

All hardware repairs undertaken by Ground Wire Computers come with a 1 to 6 month Hardware Warranty . If for any reason a hardware repair fails within 3 to 6 months of the repair work being undertaken, we will fix the problem again for FREE. Remember our Policy No Fix No Fee

Below is our List Services we do and support:

Data Cabling and Wireless Installation
Ground Wire Networks is a national installer of communications infrastructure servicing multi location in Nadi and Suva . Installed technologies include wired, wireless and fiber networks to support voice, data, and security applications. We provided network infrastructure services to over 300 client locations for both commercial, Home and government organizations, and this number is growing each month.
Our Structured Cabling Components include:-

• Patch panels
• Work area outlets
• Keystone jacks
• Modular plugs
• Cross connection
• Fiber optics
• Wiring ducts and trunking
• Wire mesh cable trays and combirack system
• Patch cords
• Cables
• Installation accessories
• Racks and cabinets
• Access floor
• Power distribution units
• Cable Managers

To learn more about our Data cabling and Wireless Click here.
Notebook / PC Repair & Services
Ground Wire Computers are laptop repair experts specializing in the repair, servicing and maintenance of all major brands of laptops and net books. Our qualified and experienced laptop technicians can quickly fix any issue with your laptop or notebook including the replacement of any faulty or damaged parts. We repair all major brands of laptops / notebooks including HP, Sony, Toshiba, Apple, Compaq, Dell and Asus.

Our Service Includes :-

• LCD Replacement
• Virus and Spyware Removal
• OS Rebuild and Installation
• General Troubleshooting
• Mother Board Replacement for PC and Notebook
• Power Supply Replacement
• Warranty Repairs and Services
• Outlook e-mail Setup
• Computer Setup , Data Transfer and Backup
• Computer Clean up and Service
• Printer Setup
• RAM Installation
• Hardware and Software Upgrades
• Overheating issues and Fan Replacements
• On site and Off site Service
• Data Recovery

To learn more about our Notebook and PC Repair Services Click here.
ISP Change Management
Ever Ran in to a problem with the ISP ( Internet Service Provider ) not providing what they have to deliver . At Ground Wire computers we do this for you. we would arrange all the meetings with selected Best ISP for the Business and your Home office needs . We would make sure the change of the ISP is slimless and your Business will face zero down down time with the switch over.
Our Service Includes :-

• Selecting the ISP
• Arranging Meeting
• Swtichover Internet Connection
• Change Router Settings
• Change Domain Records for VPN
• Replace Router and Modem
• Communication Room Patchover
• Re Configure Mail server
• Change Firewall settings
• VOIP switch over
• Gateway Configuration
• Resetup Proxy Server
• Document Change over
• Configure reduntant Inter Connection
• Internet Filter and Proxy Server Reconfiguration
• Bandwidth and QOS management setup
To learn more about our ISP Change Management Services Click here.
24X7 System Monitoring
Ground Wire Computers primary focus is to understand your business needs and to provide a level of service that minimizes your business down-time and ensures that you have a reliable and stable network. GWCs Managed Services will provide you with a range of Pro-Active Support Agreement to choose from that will create a partnership between your business and our IT Support team.
Our Service Includes :-

• E-mail services are working 24x7
• Backup's are being run successfully each day
• Antivirus software is being kept up to date
• Event logs are checked for anything important
• Hard disks are not running out of space .
• Help desk IT Support
• Ensure your VOIP system is working
• 24 x 7 network/security monitoring
• A Web portal to log support calls
• Windows Event logs
• Hardware and software changes
• Disk space running low on computers
• Computer online/offline status
• Traveling users with notebooks connected
• Alert messages and recipient configuration
• Easy view of all known and unknown devices
To learn more about our 24x7 System Monitoring Services Click here.
On site IT Support
Ground Wire specializes in providing a comprehensive range of SMB to enterprise-level IT managed infrastructure services, along with proactive monitoring and support, to mid-sized companies and organizations across Pacific for a fixed monthly price or Break Fix Fee, no matter what. We tailor our IT managed infrastructure services to fit the specific needs of individual clients and provide these services .
Our Service Includes :-

• 24x7 telephone technical support
• Virus and Spyware Removal
• Wireless and wired network configuration
• Backup Configuration
• Maintenance Troubleshooting and Repairs
• E-mail Configuration Training
• Site Audits
• On site and Remote network support
• Help desk services
• IT project management
• Full network documentation and IT Report
• IT Consulting - large or small 
• Proactive monitoring of your servers
• Disaster Recovery and ERP
• New Hardware and Software Installation
• Server and Workstations problems is solved
To learn more about our On site IT Services Click here.
Server And Network Management
Your IT infrastructure is critical to the success of your business, so it makes sense to ensure it wont let you down. GWC Remote Management and Support provides expert remote monitoring and management of your IT environment, allowing issues to be identified and resolved as quickly as possible. In business, it pays to be proactive. So why wait around for IT problems to occur when you can identify issues before they cause disruption to your business?
Our Service Includes :-

• User Account and Network Management
• Identifying issues, before they become a problem
• Network administration and management
• Software maintenance including
• Server administration and management
• Server data storage and backup management
• Proactive IT infrastructure monitoring
• Server and Network security management
• Support and management for e-mail server
• Patch panel cable Management
• Network File wall Management
• Server Repair & maintenance
• 24x7 Continuous Monitoring
• Data Backup Management
• Alert Notifications
• Performance Management
To learn more about our Server And Network Management Services Click here.
Remote IT Support  
Ground Wire Computers Remote Management and Support packages can be tailored to include the following business benefits: Our Remote IT Support Technology is very Secure with the highest Industry Standard . Administer remote computers or servers, as if we were sitting right in front of them. Take advantage of 24/7 access without the need for someone on the other end.
Our Service Includes :-

• Help Desk
• Live Chat
• Remote Control Support
• 256 Bit Secure Encrypted Connection
• Remote Administration 24/7
• Access Protection
• No Call Out fees
• No waiting for your Software issues to be Fixed
• Data Backup Restore
• System Configuration
• Router Configuration
• Server Administration
• Spyware and Virus Removal
• Network Proxy Management
• Internet and E-mail Support
To learn more about our Remote IT support Services Click here.
Emergency Response Options  

Unforeseen IT problems can have a devastating effect on your business. Something as simple as a failed switch can bring your entire network to a standstill. If an emergency happens then you need an IT Support company that has the resources  to respond, FAST. Our IT Department can provide emergency IT Support services at short notice where ever you are located in Fiji.

Our Service Includes :-

• Network Failure
• Corrupted Server Files
• Software Corrupted
• User error, such as accidental deletions.
• Fire / Flood / Theft Data Recovery
• Business Data Base and E-mail Recovery
• Emergency Server and Workstation Restore
• Fast Call out - ( 1 - 2 Hours )
• Hot swap HDD to another Redundant Server
• Backup IT Hardware Resources
• Reroute VOIP Call to Secondry Site
• Business critical Data recovery.
• VPN/Internet connectivity problems.
• Rapid Response on Station Replacement
• Hot swap Hardware Stock
• Bare metal restore from catastrophic failure
• Rebuilding Active Directory DNS, Files, Printers
• Restoration of Shares, Remote Access, E-mail
To learn more about our Emergency Response Options Services Click here.

Our Service Plans    
- IT support 9 AM to 7 PM IT Support for every user, 24/7 IT Support for every user, 24/7
- Incident Based Incident based / Managed Service A Fixed Monthly fee
- Urgent Call Fee   No Urgent Call out fee
- Call out Fee   No Call Out fee
- 3 to 4 Hours Response   2 Hours Guaranteed response times
Remote Support session   Regular meetings with your Account Manager
You only pay when you need the service   Pro-active Support
No minimum contract obligation.   A Web portal to log support calls
Flat Rate Based on Assessment of work.   Disaster Recovery &Business Continuity planning
    Monthly IT support Report
You can upgrade at any time to the Managed Services.   Disk management – Keep your hard disks clean and healthy.
(No Minimum requirement)   Updates – Your computer stays up to date with security patches and fixes
    Unlimited Remote support Sessions
    Network Infrastructure Maintainenance / upgrade*
    24 x 7 System Monitoring
    Printer Services and Maintenances
    Daily Backup Monitor
    Asset Management
    (Minimum Requirement of 5 PC and Network devices)
Please Feel to E-mail us on , If you require customized service quote for your Business needs.
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