|Ground Wire Computers Remote Management and Support packages can be tailored to include the following business benefits: Our Remote IT Support Technology is very Secure with the highest Industry Standard . Administer remote computers or servers, as if we were sitting right in front of them. Take advantage of 24X7 access without the need for someone on the other end. Wisht Computer and network should have an active internet connection to be successfully supported. If there is internet outage or network not availiable on your premisses we can guide you remotely via Telephone call 24X7.
Many business users are not experienced enough to conduct their own troubleshooting and often create more problems than they tried to fix. A business that does not have an available in-house IT Team needs to seek technical support from a business specializing in remote IT support. Our Help desk and tech support services range from small businesses to Corprate IT Support Services are designed to help businesses to achieve their goals in reducing operating costs, improving operations.
Remote IT Support is offerable and and most of the problems can be solved with remote assistance . Hardware failures to occur on in computer systems and these cannot be fixed remotely, The client will not have to pay a call out fee associated with the laptop/computer/ Network. Our On site IT Support Team to swap out the faulty component.¬†On site Support Technicians will not need your advance booking , you will be automatically moved on the piority list upon requesting the Remote IT Support service.
Ground Wire Computers 1st Level Support Staff can action and resolve support issues to escalate to 2nd Level support or resolvers from within the organization. The tools and technologies built to manage customer IT calls are designed to ITIL best practice framework. All incidents and associated processes are tracked using the IT Support Desk solution and includes automated process flow to priorities, categorise and assign incidents with a full audit trail and traceability. Full reporting on performance are only Available Managed Service customers Only.