Ground Wire specializes in providing a comprehensive range of SMB to enterprise-level IT managed infrastructure services, along with proactive monitoring and support, to mid-sized companies and organizations across Pacific for a fixed monthly price or Break Fix Fee, no matter what. We tailor our IT managed infrastructure services to fit the specific needs of individual clients and provide these services . Our Technicians come to you at a time convenient for you, on-site Tech Support guarantees that we will respond to all requests in a timely manner.
Our Support Team will be on your Business as you call them within our Support Response time , they will be there to fix your IT Problems in no time. All our work are logged on our Help desk system and billed with each Job Numbers , and we have details of each work performed on your Business. Our proactive managed IT services plan and Break/Fix is a true partnership between On-site Tech Support, and you, the client. Since we offer an all-inclusive model, both you and On-site Tech Support have the same goal: Minimize problems. If at any time you are unsatisfied with the services provided, you may cancel the Managed Service agreement at no charge.
Ground Wire Hardware Support On site Service provides high quality remote assistance and on site support for your hardware, helping you keep up and running in a short period of time. Ground Wire Computers will work remotely as well with you to isolate, troubleshoot and resolve the problem. An Ground Wire Computers technician can even perform remote diagnosis using electronic support tools when available. For issues that cannot be resolved remotely, we'll send an On site Technician the next working day or the same day after your call has been logged, also depending on the coverage window you choose from your time.
Ground Wire Computers will return your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage may includes all required parts and materials, under the Managed IT support and emergency IT support options. Talk to us today to be fully covered under our Managed Services and have 24x7 IT support and Monitoring for your business.