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    REMOTE IT SUPPORT
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Small Business IT Solutions Throughout The Pacific

Ground Wire Computer IT has been providing professional IT Support for businesses in and around Nadi, Fiji Island since 2007.  We strive to give our clients Enterprise level services and solutions at prices that work for small businesses.  Time and experience has helped us develop best practices and workflow procedures around a proactive philosophy designed to keep your focus on your business, not your technology. From a single PC through to a complex network we can provide cover for a single incident or reactive 24X7 monitoring and assessment of your entire IT infrastructure.

Our team of experts can become your outsourced IT department; responding to issues quickly, often before you even know about them.  Covering everything from your servers and network infrastructure, to your computers, workstations and mobile devices, we provide end-to-end solutions for all of your technology needs.

With Ground Wire Computer IT as your outsourced IT partner, you will experience:

  • Less Downtime - Faster resolution leads to more productivity
  • Fewer Day-to-day Issues - Proactive maintenance prevents issues in general
  • More Opportunities - And more time in the day to take advantage of them
  • Flat-Rate IT Budget - Know your IT expenses ahead of time, your accounting department will thank you!
  • Infrastructure Protection - Keep your network and devices safe and secure
  • Business Continuity - Through backup and disaster recovery methods and best practices
  • A Good Night's Sleep - Knowing your business is in good hands 24x7.

Ground Wire IT support services have been specifically designed for SMB to SMEs businesses and deliver a high-quality and cost-effective solution that can meet all your support needs. Most IT Services provided by us are by on Corporate Level Support .We have developed a comprehensive portfolio of support services that is flexible enough to meet any requirement.

Not sure where to begin, or even if Ground Wire Computers is a good fit for your organization?  Contact us to learn more about how we can help move your business forward.

Our Service Plans    
BREAK / FIX REMOTE SUPPORT MANAGED SERVICES
- IT support 9 AM to 7 PM IT Support for every user, 24/7 IT Support for every user, 24/7
- Incident Based Incident based / Managed Service A Fixed Monthly fee
- Urgent Call Fee   No Urgent Call out fee
- Call out Fee   No Call Out fee
- 3 to 4 Hours Response   2 Hours Guaranteed response times
Remote Support session   Regular meetings with your Account Manager
You only pay when you need the service   Pro-active Support
No minimum contract obligation.   A Web portal to log support calls
Flat Rate Based on Assessment of work.   Disaster Recovery & Business Continuity planning
    Month IT support Report
You can upgrade at any time to the Managed Services.   Disk management – Keep your hard disks clean and healthy.
(No Minimum requirement)   Updates – Your computer stays up to date with security patches and fixes
    Unlimited Remote support Sessions
    Network Infrastructure Maintenance / upgrade*
    24 x 7 System Monitoring
    Printer Service and Maintenance
    Daily Backup Monitor
    Asset Management
    (Minimum Requirement of 5 PC and Network devices)
 
Please Feel to E-mail us on [email protected] , If you require customized service quote for your Business needs.
 
QUICK LINKS      
       
CLOUD PRODUCTS SOLUTIONS IT SERVICES
- Domain Registrations - PC / Laptop / Servers - Spam / Virus / Firewall / Internet Filtering - Data Cabling and Wireless Installation
- Web & E-mail Hosting - Refurbished Machines - VoIP Solution - Notebook / PC Repair & Services
- Web Design & Development - Softwares - Disaster Recovery / Backup Solutions - ISP Change Management
- Cloud Solution for Business - Accessories - IP & CCTV Surveillance - 24x7 System Monitoring
    - Hotel & Hospitality IT Solutions - On site IT Support
PROJECTS CLIENT LOGIN - IT Office Moves & Relocations - Server & Network Management
- Networks - Client login - Access Control & Security Solutions - Remote IT Support
- Website - Buy Service Online - Office Intranet Solutions - Emergency Response Options
- Others      
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PRIVACY POLICY - Site Map - Contact US
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  TERMS & CONDITIONS FAQ ABOUT US
  - Terms & Conditions - FAQ - About US
 
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